SCORECARD SERVICE

The Productivity Scorecard service is our ongoing productivity management service which tracks Productivity-KPI's over time. "C-level" executives, department heads and managers review these scorecards on weekly, monthly and quarterly intervals to quickly identify productivity gaps and opportunities.

This service collects workstream data and delivers scorecards with standard P-KPI's and other productivity indicators that allow companies .

1. software application utilization
2. internet/intranet activity
3. email & messaging analysis
4. work vs non-work analysis
5. fatigue & efficiency metrics

The scorecard service is the day-to-day management tool for measurements of an organizations vital signs. In addition to knowing exactly what the "productivity pulse" of the organization is, management can see powerful historical and peer group comparisons. Additional feature include:

• Special alerts can be set to inform customers of situations requiring immediate action.

• Our productivity consultants regularly review customer workstream data to identify opportunities for productivity improvement and service enhancements.