Operations

Where’s the ROI on our latest infrastructure investment?

A new VOIP phone system was supposed to deliver huge savings for this major marketing firm. Yet, they were only achieving 45% of the forecasted cost reduction and determining which users were not using the new phone system was difficult if not impossible. Prodyx was installed and produced detailed employee computer usage reports that integrated call data from the new phone system and the marketing firm was able to rapidly identify the root cause for the system vendor. Guided by the computer usage data, the vendor fixed an improper configuration within minutes and refunded the marketing firm’s lost cost savings.

Prodyx ROI - 412%